VEU Consumer Information & Guidelines
Access important consumer information, policies, guidelines, and official documents related to the Victorian Energy Upgrades (VEU) program provided by AA Plus Energy.
About The VEU Program
The Victorian Energy Upgrades (VEU) program helps households and businesses reduce energy costs and greenhouse gas emissions by providing access to energy-efficient products and services.
AA Plus Energy is committed to ensuring all customers have access to clear information, consumer rights, and program guidelines in accordance with VEU regulations and compliance requirements.
| Document Name | Description | Download |
|---|---|---|
| Victorian Energy Efficiency Target Scheme Consumer Factsheet | General information about the Victorian Energy Upgrades program and consumer participation. | Download PDF |
| VEU Water Heating Consumer Factsheet | Information relating to water heating upgrades and energy efficiency benefits. | Download PDF |
| VEU Space Heating & Cooling Consumer Factsheet | Consumer guidelines for heating and cooling system upgrades under the VEU scheme. | Download PDF |
| VEU Code Of Conduct | Review the standards and obligations followed under the VEU program. | Download PDF |
| Terms & Conditions | Read the terms and conditions related to services and participation in the VEU program. | Download PDF |
| Dispute Resolution Policy | Information regarding complaint handling and dispute resolution procedures. | Download PDF |
| Consumer Statement Of Rights – VEU Program | Understand your rights and protections as a participant in the VEU program. | Download PDF |
Need Assistance?
If you require further information regarding the Victorian Energy Upgrades program, eligibility requirements, or consumer rights, please contact the AA Plus Energy team.
Have a question or need assistance? Fill out the form below, and we’ll get back to you promptly!