AA Plus Energy is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs).
Protecting Personal Information
AA Plus Energy understands the importance of trust in our business relationships. That’s why we treat all personal information collected during our operations with the utmost care. We will only disclose this information if legally required or authorized to do so.
Form Submission & Consent Notice
By submitting any web form on this website, you explicitly agree to and confirm the following terms:
- Communication & Marketing: You agree to be contacted by a member of the AA Plus Energy team and to receive occasional communications from us.
- VEU Program Consent: You consent to AA Plus Energy collecting, using, and storing your personal information for Victorian Energy Upgrades (VEU) program processing, in accordance with this Privacy Policy.
- Validity: This consent remains valid for up to six (3) months from the date of submission unless it is withdrawn earlier.
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Consumer Protection & Compliance:
- You were not contacted via unsolicited telemarketing (cold calls).
- No representative visited your property through door-knocking without a prior appointment.
- You are under no obligation to proceed with any energy upgrade.
- You have been provided with comprehensive information about the VEU program, including its energy-saving benefits.
- All information you have provided is true and correct.
Withdrawing Your Consent
You have the right to opt-out or withdraw your consent at any time. To do so, please contact our compliance team directly at: Compliance@aaplusenergy.com.au
Information AA Plus Energy Holds
AA Plus Energy collects various types of information to serve you better. This includes contact details like name, address, phone number, email, and fax (which you may provide on application forms or contact form or during interactions with us).
We also gather information when you contact us in person, by phone, or by fax. Additionally, when you visit our website, we collect data about your browsing activity for statistical purposes.
This includes your server address, domain name, date and time of visit, pages viewed, referring page, browser type, and other relevant details.
Using and Disclosing Collected Information
AA Plus Energy prioritizes your privacy. We never share or sell your personal information. Instead, we use the information we collect to understand your needs and deliver exceptional customer service.
This includes responding to inquiries, managing newsletter subscriptions, and registering product warranties or service calls.
AA Plus Energy will only disclose your personal information in limited situations:
- When required by law: We must comply with legal requirements and may need to share your information with authorities if compelled by law.
- To protect safety: If necessary to safeguard the rights, property, or personal safety of the public or AA Plus Energy, we may share your information.
- Business transfer: In the rare event that AA Plus Energy undergoes a merger or acquisition, your information may be transferred to the new entity, but only to ensure continuity of service.
Security of Personal Information
AA Plus Energy takes your data security seriously. We implement robust security measures to safeguard your personal information from misuse, loss, or unauthorized access.
All your data is stored on secure servers protected by firewalls, strong passwords, user logins, and other advanced security protocols.
Only authorized personnel with a legitimate business need can access your information to fulfill their job duties.
We never sell your personal information to third-party organizations for marketing purposes.
Access to Personal Information & Changing Collected Information
At AA Plus Energy, we value the accuracy of your personal information. If you believe any information we hold about you is incorrect, please don’t hesitate to contact us.
You can reach us by phone or by email given in the footer of our website. Upon verifying your identity, we will take appropriate steps to ensure the information is corrected.
Accessing and Updating Your Information
AA Plus Energy empowers you to manage your personal information. You have the right to access and update your data at any time.
If you’d like to review the information we hold or request any changes, simply contact us at [insert contact email address]. Our team is here to assist you.
Changes to the Privacy Policy
We are committed to keeping our Privacy Policy up to date. We may occasionally revise this policy to reflect evolving regulations or best practices.
If we make any significant changes, we will clearly communicate them on our website. We recommend checking back periodically to stay informed.
Privacy Concerns or Complaints
We’re here to help! If you have any inquiries about our Privacy Policy or wish to raise a complaint regarding how AA Plus Energy handles your personal information, feel free to contact us at:
We value your feedback and will address your concerns promptly.